Shipping policy

DOMESTIC SHIPPING:

All purchases are shipped through the United States Postal Service (USPS) unless requested otherwise. All US shipping addresses are charged a $7.00 flat rate fee. All domestic purchases are given a tracking number for shoppers to be able to track their package's delivery date in an email. 5-7 business days is the shipping and processing time. Not including holidays. We are closed Sundays and start processing weekend orders on Monday in the order that they were received.

Lost or Stolen Packages:

The Snarky Owl is NOT liable for USPS First Class Mail, priority, and UPS packages that are lost or stolen and will not offer a refund or replacement of merchandise. USPS and UPS packages are insured up to $100 if lost or stolen. If you have an issue with a lost or stolen package you must call your local post office and file a claim or go to USPS.gov to file your claim. 

WE DO NOT CANCEL ORDERS

All items must be returned back to us within 15 days of being purchased with tags attached and receipt at your expense. We do not pay for the return shipping costs. Any item that does not follow our return policy will be shipped back to the customer at their expense. After 15 days, we are unable to accept returns on any purchase.

ALL SALE Items and DISCOUNTED Items are a FINAL SALE.

ONLINE AND IN STORE RETURNED ITEMS ARE ONLY OFFERED STORE CREDIT. WE DO NOT ISSUE CASH/CARD REFUNDS TO YOUR ORIGINAL PAYMENT METHOD.